How We’ll Support You
From a comprehensive induction, to ongoing training and support, our experienced team will give you the tools and guidance to grow all areas of your business.
Your Induction
To get your new business going, you will have scheduled meetings with your Business Manager who will work through benchmarks, expectations and best practise standards with you. From there our Education Department will develop an intensive induction plan including: Virtual meetings with our key Support centre team, learning from experienced franchisees in store and personalised Education for you and your team with our Store Educator.
Your Point of Contact
Your Business Development Manager brings extensive experience and proven success within the hair and beauty industry. They’ll provide ongoing guidance and direction through scheduled calls and regular in store visits.
On-going Training & Support
We are Powered by Professionals, and that’s why we’re proud of the strong learning culture at Hairhouse. Education is at the heart of our success, with ongoing opportunities to upskill through leadership programs, retail and technical training, and industry conferences. You’ll also have access to our interactive online platform, offering learning materials and training modules for you and your team at every level of the business.
Business Marketing
The Hairhouse marketing department is here to plan and the execute all brand and national marketing campaigns, to promote the entire Hairhouse network. To supplement this, you will be provided with templated campaigns developed by our in-house creative design team to execute local marketing.
Property Management
We manage all leases and renewals, so you can enjoy the most viable rental deal possible. We encourage store owners to develop a relationship with the landlord, knowing that we are here to support you with any day-to-day property issues or queries.
Your Support Team
All store owners have access to our expert team who are here to help you set up and grow your business.
Business Managers
The Hairhouse Business Managers are your daily support point of contact. They’re here to assist with all in-store hiring, training, local area marketing and merchandising. There your daily contact for all support functions across the business and will help you to meet your financial and business goals.
Chief Operating Officer
Our Chief Operating Officer is a key member of our senior management and executive team, responsible for strategy and sustainable growth across all functions of the business.
Executive General Manager (Marketing & Creative)
The Executive General Manager of Marketing and Creative is our driving force of innovation and business development, handling the long-term marketing and brand strategy.
Executive General Manager (Operations & Merchandise)
The Operations and Merchandise Manager directs and specialises in the provisions of goods and services. They oversee merchandising, buying, in-store activities and tactical and operational functions to meet the expectations and needs of customers.
General Manager (ICT)
Our Information and Communication Technology Manager leads the planning, organisation, direction and coordination of our computer and telecommunication systems. With a team of ICT specialists, they’re here to assure the maintenance, development and troubleshooting of operating systems.
General Manager (Operations)
Our General Manager of Operations plans, directs and coordinates the company’s processes in conjunction with our business managers. They’re here to drive the operational performance in all stores.
General Manager (Property)
The General Manager of Property oversees a team responsible for all leasing, franchising, architectural design and construction operations. Their team is here for all your property functions including management, store transactions, store design and builds.
Human Resources Manager
The Head of Human Resources maintains and enhances the company’s overall morale by implementing and evaluating employee relations and human resource policies, programs and practices.
Senior Legal Counsel
Our senior legal counsel team is responsible for all legal aspects of the business including agreements.